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It is important to us that upon starting a job with Lidl US, you benefit not only from great pay and benefits, but that you are also able to gain the benefits of making global connections and lasting relationships within our company!

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Sr. IT Support Specialist - Store Systems

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Summary

Lidl US is looking for a Sr. Service & Support Specialist to support our Store Solutions team. This role is the 2nd level escalation support person for business applications and systems mainly used by store employees.

What You’ll Do

  • Take full ownership of the full-cycle completion of a ticket, ensuring appropriate resolution
  • Strong customer service, time management and communication skills
  • Ability to self-motivate and quickly grasp new concept in a fast-paced, team environment.
  • Experience troubleshooting technical issues
  • Ability to work with diverse audiences, including highly technical IT professionals, developers, architects, and management

What You’ll Need

  • Associate’s Degree in relevant field or equivalent experience in technical support in an enterprise environment for at least 2 years
  • Solid understanding of Windows Server and networking fundamentals and knowledge of basic hardware concepts
  • Basic knowledge of how business applications work
  • Understanding of databases and the general functioning of software
  • Familiar with the way of working and the process of a ticketing system
  • Well-known with the handling of modern communication medias
  • This position may require domestice travel for training purposes less than 15% of the time

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

 

All our Lidl employees are eligible to receive the following benefits:

  • Medical | Dental | Vision coverage
  • Paid Holiday & Paid Time Off (PTO) 
  • 401k Plan (+ 5% company match and no vesting schedule)
  • And so much more, visit our benefits page for more details and the latest updates

 

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off  & Sick Time. 

Location

HQ {amount} miles
3500 S Clark Street
Arlington, 22202

Employment Type

Full-Time

Experience Level

Graduates

Reference number

45298

Industry Leading Benefits

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