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Senior IT Support Specialist

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Location

RDC {amount} miles
271 Jericho Tpke. Unit B
Syosset, NY 11791 USA

Employment Type

Full-Time

Experience Level

Experienced

Employment Area

IT

Reference number

240083

Summary

The Sr. Specialist - Information Technology (Regional Service & Support) is responsible for being the sole IT representative stationed in one of our regional offices. The core focus areas: ticketing/KPI/SLA management, first level support of regionally-based topics not covered by other processes, RDC/Store IT support including on-site visits at Stores, on-site IT work for expansion of stores and other properties, asset management, and process improvement. This individual will work collaboratively and in close coordination with headquarters IT departments for execution of IT projects and processes. 

What You’ll Do

  • Accountable for on-site inventory of all hardware needed for onboarding, daily operations, projects, etc.
  • Monitoring and tracking recurring regional issues while engaging with HQ support in efforts of improvements and quality control
  • Support grand store openings by following up and providing on-site support
  • Ensuring smooth onboarding of new colleagues into company
  • Participate in necessary Vendor Inventory Management Processes including vendor oversight
  • Organization and assurance of on-site work with internal employees or external partners
  • Additional responsibilities as assigned
     

What You’ll Need

Essential Functions

  • Accountable for on-site inventory of all hardware needed for onboarding, daily operations, projects, etc.
  • Monitoring and tracking recurring regional issues while engaging with HQ support in efforts of improvements and quality control
  • Support grand store openings by following up and providing on-site support
  • Ensuring smooth onboarding of new colleagues into company
  • Participate in necessary Vendor Inventory Management Processes including vendor oversight
  • Organization and assurance of on-site work with internal employees or external partners
  • Additional responsibilities as assigned

Required Knowledge, Skills, Abilities 

  • Proficiency in Microsoft Office Suite
  • Ability to explain complex IT concepts in simple terms
  • Competency in PC repair, troubleshooting, deployment, and liquidation
  • Understanding of server and networking fundamentals: DNS, DHCP, HTTP(S), SSL, OSI Model, and TCP/IP

Preferred Knowledge, Skills, Abilities

  • KPI Management
  • Presentation skills, particularly with PowerPoint
  • Experience with ServiceNow ticket management solution
  • Experience with ServiceNow asset management solution
  • JIRA as ticketing/project management solution

Required Education, Certifications/ Licenses, Related Experience 

  • Associate degree in related field
  • 2 years of experience in IT support role
  • In lieu of degree, a combination of education and years of experience in IT Support will meet the education and related experience requirements listed above

Preferred Education, Certifications/ Licenses, Related Experience

  • ITIL Certification
  • A+, Network+, Security+

Physical Job Requirements

  • Ability to work a variety of shifts including nights, weekends, and holidays as needed
  • Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly
  • Ability to work in situations that involve prolonged sitting, standing, walking, squatting and/or bending more than half the time
  • Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 50 lbs. and reach above head to heights greater than 10 inches frequently in accordance with safety regulations 
  • Ability to operate equipment that requires the constant use of hands/fingers/wrists more than half the time 
  • Ability to spend more than half the time viewing computer monitors
  • Ability to identify and distinguish between colors more than half the time

Travel Requirements

  • This position commutes between stores, regional offices and/or distribution centers up to 25% of the time

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

  • Medical | Dental | Vision coverage
  • Paid Holiday & Paid Time Off (PTO) 
  • 401k Plan (+ 5% company match and no vesting schedule)

And so much more, visit our benefits page for more details and the latest updates

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time. 

 

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