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It is important to us that upon starting a job with Lidl US, you benefit not only from great pay and benefits, but that you are also able to gain the benefits of making global connections and lasting relationships within our company!

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Regional IT Service & Support (Perryville, MD)

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Summary

The Specialist - IT (Service & Support) (Regional) is responsible for the quality execution of assigned IT tasks. They include set-up, administration, technical support, troubleshooting as well as on-site interventions in the RDC and stores and training for employees.

What You’ll Do

  • Provide support to users in technical matters and answer queries regarding the use of IT equipment
  • Ensure high standards of quality, stability, and consistency of the IT system environment according to Lidl US’ principles of administration and international guidelines
  • Provide training and support for new hires, warehouse employees, and managers
  • Prepare for new store openings by executing and checking IT readiness with the Sales Operations team
  • Travel to stores for setup, troubleshooting, and replacement of hardware/software as needed
  • Prioritize issues and ensure they are resolved within the defined SLAs
  • Communicate with various stakeholders to resolve IT tickets and address various departmental tasks and projects

What You’ll Need

  • Minimum 1-2 years of experience in deploying, administrating and/or supporting enterprise solutions
  • Technical degree or equivalent work experience in technical support in an enterprise environment
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Ability to operate in a multi-user high-pressure environment
  • Ability to prioritize and handle multiple assignments while maintaining commitment to deadlines
  • Ability to explain complex IT concepts in simple terms
  • Understanding of server and networking fundamentals and knowledge of basic concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Flexibility to work outside normal business hours occasionally
  • This position commutes between stores, regional offices and/or distribution centers up to 25% of the time 

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

 

All our Lidl employees are eligible to receive the following benefits:

  • Medical | Dental | Vision coverage
  • Paid Holiday & Paid Time Off (PTO) 
  • 401k Plan (+ 5% company match and no vesting schedule)
  • And so much more, visit our benefits page for more details and the latest updates

 

In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off  & Sick Time. 

Location

RDC {amount} miles
81 Belvidere Rd
Perryville, 21903

Employment Type

Full-Time

Experience Level

Experienced

Reference number

55742

Industry Leading Benefits

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