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It is important to us that upon starting a job with Lidl US, you benefit not only from great pay and benefits, but that you are also able to gain the benefits of making global connections and lasting relationships within our company!

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Regional IT Manager (Service & Support)

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Summary

The Regional IT Manager is responsible for managing a team of 10 employees stationed across 5 different locations. Core focus areas include ticketing/KPI/SLA management, first level support of Regionally-based employees including hardware and applications, RDC/Store IT support, on-site IT work for expansion of stores and other properties, asset management, and process improvement.  

What You’ll Do

  • Ensure each regional office has necessary on-site IT support in regards to hardware, software, access management
  • Enforce IT support practices including use of ticketing system, SLA abidement, and proper escalation
  • Record and document all Regional user inquiries in the ticket system
  • Implementation of regular systematic evaluations
  • Identification of problems/causes and derivation of measures and solutions
  • Collection of operational key figures for effective management of support
  • Publication of the KPI ->Communication to the stakeholders

What You’ll Need

  • Associate’s Degree with technical focus required
  • 2 years of experience in IT support required
  • In lieu of degree, a total number of 4 years of experience in IT Support will meet the education and related experience requirements listed above
  • KPI Management
  • English language skills
  • Proficiency in Microsoft Office Suite
  • Presentation skills, particularly with PowerPoint

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

  • Medical | Dental | Vision coverage
  • Paid Holiday & Paid Time Off (PTO)
  • 401k Plan (+ 5% company match and no vesting schedule)
  • And so much more, visit our benefits page for more details and the latest updates

Location

HQ {amount} miles
3500 S Clark Street
Arlington, 22202

Employment Type

Full-Time

Experience Level

Management

Reference number

32515

Industry Leading Benefits

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