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Regional IT Manager (Service & Support)

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The Regional IT Manager is responsible for managing a team of 10 employees stationed across 5 different locations. Core focus areas include ticketing/KPI/SLA management, first level support of Regionally-based employees including hardware and applications, RDC/Store IT support, on-site IT work for expansion of stores and other properties, asset management, and process improvement.  

What You’ll Do

  • Ensure each regional office has necessary on-site IT support in regards to hardware, software, access management
  • Enforce IT support practices including use of ticketing system, SLA abidement, and proper escalation
  • Record and document all Regional user inquiries in the ticket system
  • Implementation of regular systematic evaluations
  • Identification of problems/causes and derivation of measures and solutions
  • Collection of operational key figures for effective management of support
  • Publication of the KPI ->Communication to the stakeholders

What You’ll Need

  • Associate’s Degree with technical focus required
  • 2 years of experience in IT support required
  • In lieu of degree, a total number of 4 years of experience in IT Support will meet the education and related experience requirements listed above
  • KPI Management
  • English language skills
  • Proficiency in Microsoft Office Suite
  • Presentation skills, particularly with PowerPoint

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

  • Medical | Dental | Vision coverage
  • Paid Holiday & Paid Time Off (PTO)
  • 401k Plan (+ 5% company match and no vesting schedule)
  • And so much more, visit our benefits page for more details and the latest updates


HQ {amount} miles
3500 S Clark Street
Arlington, 22202

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