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Quality Assurance Specialist

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The Specialist - Quality Assurance (Customer Care) is responsible for acting as a liaison between Lidl US and other parties, processing product-related complaints, and tracking open cases in the Customer Relations Management (CRM) system. Additionally, the Customer Service Specialist supports the Quality Assurance team with the development and improvement of all customer service procedures, customer service statistics, and maintenance of master data in the CRM system. Lidl is looking for someone who is recently wanting to grow their career in quality assurance including recent college graduates.

What You’ll Do

  • Process incoming product related customer issues for Food, Nonfood, Fruit & Veg, and online, including regular reporting, customer feedback and compensation  
  • Independently request documents and information from suppliers in order to create department-specific documentation
  • Create and monitor deadlines of internal and external communications such as service providers, stakeholders, business partners, and customers
  • Compile customer service statistics
  • Serve as point of contact for internal and external stakeholders in the case of current questions in relation to quality assurance
  • Recognize criteria for escalation
  • Conduct data entry and data management
  • Perform research and investigate to support QA tasks
  • Complete and review reports, cases, and tests, communicating results clearly to the relevant internal and external parties
  • Perform other duties as assigned

What You’ll Need

  • Bachelor's Degree; or High school diploma/GED and 4+ years of experience in related field
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Excellent writing and communication skills
  • Excellent organizational, analytical, and problem-solving skills
  • Professional customer service experience, including work with CRM systems, ICIX, or Salesforce
  • Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly
  • This position commutes between stores, regional offices and/or distribution centers less than 25% of the time

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.


All our Lidl employees are eligible to receive the following benefits:

  • Medical | Dental | Vision coverage
  • Paid Holiday & Paid Time Off (PTO) 
  • 401k Plan (+ 5% company match and no vesting schedule)
  • And so much more, visit our benefits page for more details and the latest updates


In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off  & Sick Time. 


HQ {amount} miles
3500 S Clark Street
Arlington, 22202

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