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Claims Manager (Remote)

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HQ {amount} miles
3500 S Clark Street
Arlington, VA 22202 USA

Employment Type


Experience Level

Management Experience

Employment Area

Legal, Compliance

Reference number



The Claims Manager is responsible for overseeing the administration of the worker’s compensation and liability claims program.  The Claims Manager establishes and maintains standards and procedures for “Best Practices” both internally and externally for all aspects of the worker’s compensation and liability claims activities. In addition, the role develops and implements strategies to reduce and/or eliminate the financial exposure through accident and injury reduction. The Claims Manager ensures compliance with local, State, and Federal agencies regarding claims issues and claims handling. 

This is Remote opportunity out of any of these US states are: D.C., Delaware, Florida, Georgia, Idaho, Illinois, Maryland, Michigan, New York, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, West Virginia, and Virginia. As your taxes are based on your home address location, you will not be able to move and work to states outside of these.

What You’ll Do

•    Manage external vendors in the areas of claims administration, managed care, and litigation through benchmarking, loss analysis, and key performance indicators
•    Ensure adherence to best practices as well as company specific claim program goals, directives, initiatives, policies and procedures 
•    Collaborate on policies and procedures for loss prevention and risk control 
•    Provide assistance and guidance to departments regarding liability, risk issues, and safety compliance 
•    Manage handling of lawsuits involving the insured claims program and act as liaison with internal and external attorneys 
•    Ensure compliance with federal and state safety regulations, and coordinate and present training on worker’s compensation programs 
•    Partner with Health & Safety and Compliance to identify employee injury trends by providing metrics for HSE to conduct claims prevention actions and to implement policies and procedures for future claims prevention 
•    Participate in safety and risk committee meetings, and follow up regarding committee actions and recommendations
•    Make recommendations to the Senior Manager for changes to safety practices, procedures, and HR policy regarding employee safety
•    Conduct and oversee all claims reviews and audits to ensure effective claims handling by external adjusters 
•    Authorize settlement activity within established authority 
•    Manage collection of required regulatory and company-specific claim related data to ensure compliance with all recordkeeping, reporting, loss forecasting, and loss analysis requirements 
•    Manage all OSHA compliance and reporting responsibilities in coordination with the Health and Safety Department 
•    Research and resolve employee inquiries about discrepancies with Worker’s Compensation benefits 
•    Perform other duties as assigned

What You’ll Need

Required Knowledge, Skills, Abilities 
•    Extensive knowledge of Worker’s Compensation and Liability claims standards, practices, procedures and various laws 
•    Excellent written and verbal communication skills 
•    Detail-oriented with strong communication, problem solving, critical thinking, and interpersonal skills 
•    Strong computer skills including Microsoft Office applications (Word, Excel, and PowerPoint).

Required Education, Certifications/ Licenses, Related Experience 
•    Bachelor’s degree in related field required or equivalent combination of training and experience  
•    5+ years of progressive experience handling Worker’s Compensation and Liability claims
•    Experience working with internal and external law firms

Preferred Education, Certifications/ Licenses, Related Experience
•    Experience using a Risk Management Information System (RMIS)
•    Experience using  driving claim trends through partnership across business units
•    Experience in Retail claims, or similar public facing businesses

Physical Job Requirements
•    Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly
•    Ability to remain in a stationary position (standing and/or seated) more than half the time
•    Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 30 lbs. 
•    Ability to operate machinery and/or equipment that requires the constant use of hands/fingers/wrists
•    Ability to spend more than half the time viewing computer monitors
•    Ability to identify and distinguish between colors more than half the time

Travel Requirements
•    This position commutes between stores, regional offices and/or distribution centers less than 25% of the time within a day
•    This position requires overnight domestic travel less than 25% of the time
•    Anticipated travel will be by car, air, and/or train

What You’ll Receive

At Lidl, we know that in order for our people to do their best, they must be at their best. That’s why as a company, we offer one of the most generous benefits packages in the industry.

All our Lidl employees are eligible to receive the following benefits:

Medical | Dental | Vision coverage
Paid Holiday & Paid Time Off (PTO) 
401k Plan (+ 5% company match and no vesting schedule)
And so much more, visit our benefits page for more details and the latest updates
In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave – 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off  & Sick Time. 



Industry Leading Benefits

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